Frequently Asked Questions
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Creating an account is simple! Just click the "Get Started" button at the top of the page, provide your email address, and complete our quick verification process. You'll be trading in less than 5 minutes.
We offer competitive fees starting at just 0.1% per trade. Fees decrease based on your 30-day trading volume, with our highest-volume traders paying as little as 0.02%. There are no hidden fees or charges.
Security is our top priority. We use industry-leading measures including:
- - 98% of funds stored in cold storage
- - Multi-signature wallet technology
- - Two-factor authentication (2FA) for all accounts
- - Regular third-party security audits
Processing times vary by cryptocurrency:
- - Bitcoin (BTC): Typically 10-30 minutes (3 network confirmations)
- - Ethereum (ETH): Usually under 5 minutes
- - Stablecoins: Instant for supported networks
Fiat deposits via bank transfer typically take 1-3 business days.
Yes! We offer several ways to earn:
- - Staking: Earn up to 12% APY on supported Proof-of-Stake coins
- - Lending: Earn interest by lending your crypto to our margin trading platform
- - Savings: Flexible savings accounts with daily compounding interest
We currently serve customers in over 100 countries worldwide. However, due to regulatory requirements, we cannot support users from:
- - United States (except for certain approved assets)
- - North Korea
- - Iran
- - Crimea region
Please check our Terms of Service for the most up-to-date information.
